Leebex maintains full ownership of the products until full payment has been obtained. It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to exchange for size or alternative products. LeeBex does not offer cash refunds. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or colour of a product, removing an item, changing the delivery address or payment method. All packages are sent from our warehouse. Your order will be sent within 5-8 working days after it has been placed. Delivery is R100 within 50km major city radius.
We use reliable South African courier companies (The Courier Guy, Aramex , Paxi and DHL) that will deliver your item; you will be provided with a tracking number once dispatched from LeeBex You will be sent an email to confirm that your package is on its way and be provided with a tracking once dispatched from LeeBex. Courier deliveries are done most time in the mornings before 13h00.
It is recommended to use this form of delivery should you be in an outlining area Important information: Please note we aim to do our best to dispatch your order as soon as possible and you will receive it within 5 – 8 working days subject to cleared payment, address verification, area of delivery and availability of items. In the rare event of an incorrect delivery or defective product, email us a return request within 3 working days of receipt of the item. We do not offer cash refunds. Please read the returns policy carefully
If you are not completely satisfied with your purchase, simply return the item to us in its original condition, original box as well as clothing tags may not be removed or be altered in anyway, within 5 days of receipt. LeeBex’s exchange policy takes into consideration the elements to which our clothing are put through, as a large determinant of the longevity of the item is placed on that of the purchaser. Therefore, no manufacturing, printing or workmanship guarantees are given on any of the products. LeeBex only allows exchanges with regard to sizing. Upon receiving your item of clothing, you will have 2 days (48 hours) to notify us for an exchange of your clothing item for a smaller or larger size. If the requested size is unavailable or out of stock, you can replace with alternative product. This credit will only be provided, should there not be a size in the style of the item purchased in stock. The credit can be used on any products in our store. No cash refunds will be allowed. Purchasing errors with regards to size lies on the responsibility of the buyer. You will be given 5 days from receiving your product to supply us with a tracking number when returning the product. Should we not receive a tracking number within this time period, the exchange/ return shall not be valid. All returning/ additional postage costs are to be paid by the buyer. The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
LeeBex will not refund items that have been altered, damaged, repaired or show any signs of wearing. How to return a product Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary.
Please email your tracking number to info@leebex.com our return address is ATT: Leebex – Rebecca Leebex Store, 1st Floor 27 Boxes, 74 4th Avenue Melville, 2092 .Once we have received the returned products, we will inspect them and start with the exchange process.
NB: Please take note that due to the editing and lighting of the photos, some colours maybe lighter or darker than expected.
